Q: What do I do if I have a Domestic Return?
A: Click here to start a Domestic Return or return a gift for store credit: START A RETURN (U.S.)
Domestic returns must be requested within 30 days of your order date for a refund or store credit. Once the label has been created you will have 14 days to drop it off at your local carrier in order to receive a refund. After 14 days, the return label will expire, and you will need to contact Customer Service for a new return label. Domestic returns will be subject to a $6 return shipping fee, which will be deducted from your refund.
Q: What do I do if I have an International Return?
A: Click here to start an International Return: START A RETURN (INTERNATIONAL)
International returns must be requested with 45 days of your order date for a refund or store credit. Once the label has been created you will have 14 days to drop it off at your local carrier in order to receive a refund. After 14 days, the return label will expire, and you will need to contact Customer Service for a new return label. Shipping and any reverse duties for international returns are the responsibility of the customer.
Q: Are shipping fees refundable?
A: Outbound shipping fees from the original order are not refundable.
Q: What do I ship my return in?
A: Returns must be shipped back in a poly bag, not a box. The original packaging is ideal for this; additional fees due to shipping in a box will not be covered and are the responsibility of the customer.
Q: What are your Return Guidelines?
A: Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. Please include the original order packing slip in your return package. Returns of multiple orders should not be combined and will result in processing delays (additional 8 business days from the first refund issued). If your order was purchased using a gift card, you will only be refunded directly back to the gift card.
We ask that you wear underwear when first trying-on your purchase.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Q: I bought a Final Sale item, can I return it?
A: Products marked Final Sale cannot be returned.
Q: Can I return an item if I have an APO/FPO address?
A: Empower Fashion cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.
Frequently Asked Questions
Q: How do I track my package?
A: Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited!
Q: How long will it take to receive my order?
A: Orders usually go out within 1-3 business days.
Economy (ground) averages 4-8 days for delivery. We cannot guarantee when it will arrive as it is out of our hands once it leaves our warehouse.
Pre-orders, pre-sales, or other items that are noted on the listing may take longer to ship out.
Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.
Q: How do I use a discount code?
A: During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply". Remember, you can only use one discount code at a time!
Q: How do I use my gift card or store credit?
A: On the second step of checkout, you will place the code in the Gift Card box and click "Apply."
Q: Can I use more than one discount code on an order?
A: Our system will only allow one discount code to be used on an order.
Q: How do I edit my cart?
A: Click on the cart icon at the top right-hand corner of the page. This will bring up a sidebar with the contents of your cart. Click "edit" and make your adjustments. Please note: sometimes on an iPhone or iPad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!
Q: Who pays for the duty fees and/or taxes on international shipments?
A: Great question! The customer will be responsible for any duty fees and/or taxes that may be due upon receiving a package in a country other than the USA.
Q: Can I shop at your warehouse?
A: Unfortunately, because we are an online company with many orders being processed at once, we are not set up for browsing.
Q: Can I change my order?
A: Sorry–we are unable to make changes to an order once it is placed. However, we are happy to cancel an order if it has not been shipped yet, and fulfill the new order that you place with your changes.
Q: What countries are available to have orders shipped to?
A: International shipping is available, please see list below. The rates are calculated based on weight and destination. Taxes and duty fees are the responsibility of the customer.
Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Martin, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Uruguay, and Venezuela
Australia, Cook Islands, Fiji, French Polynesia, French Southern Territories, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, South Georgia & South Sandwich Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, and Wallis & Futuna
Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, and Vatican City
Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR China, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macau SAR China, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, and Yemen
We do not ship to the following countries:
Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo-Brazzaville, Congo-Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia and Zimbabwe